User Data Deletion

Send an email to support@wuphub.com with the subject User data deletion request.

Include the email address used for WupHub, the workspace name or ID, and whether you want to delete your user profile, an entire workspace, data from a particular connected platform, or all applicable data.

We may ask you to verify control of the account or connected platform. A workspace member may request deletion of their own account. Deleting an entire workspace or its customer data may require confirmation from an owner or another authorized administrator.

If your request concerns Facebook or Instagram, identify the connected Page or Instagram account. You can also remove WupHub from Facebook’s app settings:

1. Open Facebook Settings and privacy, then Settings.
2. Open Apps and websites.
3. Select WupHub and choose Remove.
4. Email us if you also want previously synchronized data removed from WupHub.

Removing the app stops future access but may not by itself delete information already synchronized into a WupHub workspace.

Disconnecting a channel revokes or removes its active connection and stops future synchronization. It does not necessarily delete contacts, conversations, comments, media references or automation history already stored in the workspace. State clearly if you need both disconnection and deletion.

Depending on the verified request, deletion may cover account profile information, workspace membership, connected-channel credentials, imported contacts, synchronized messages and comments, automation data, and other customer content associated with the requested scope.

We may retain limited information when required for security, fraud prevention, financial records, legal compliance or dispute resolution. Restricted backup copies may remain until the backup cycle completes and are not used for ordinary product activity.

A WupHub deletion request does not delete information held independently by Facebook, Instagram, WhatsApp, Google, an email provider or another connected service. Use that provider’s account and privacy controls for data it controls.

We aim to confirm receipt promptly and complete verified requests within 30 days unless a different period is required or permitted by law. Complex requests may take longer, and we will explain the reason when required. We will confirm when the applicable deletion process is complete.