Refund Policy

WupHub provides subscription-based access to its customer communication, messaging and automation platform. This Refund Policy explains how subscription cancellations, refund requests and billing-related issues are handled.

Except where required by applicable law or otherwise approved under this policy, payments for WupHub are generally non-refundable once access to the applicable service or billing period has been provided.

Nothing in this policy limits any mandatory refund, withdrawal or consumer rights available to you under applicable law.

WupHub subscriptions may be billed monthly, annually or according to another billing period shown at the time of purchase.

Subscription fees are generally non-refundable after the relevant billing period has started, except where required by law, where a refund is approved by WupHub, or where Paddle determines that a refund is appropriate under its applicable policies.

We may consider refund requests in circumstances such as duplicate charges, material billing errors or significant technical issues attributable to WupHub that materially prevented access to the paid service.

You may cancel your WupHub subscription at any time through the available billing controls or by contacting WupHub support.

Unless otherwise stated, cancellation takes effect at the end of the current paid billing period. You may continue using the features included in your subscription until that billing period ends, after which the subscription will not renew.

Cancellation does not automatically provide a refund or credit for charges already paid for the current billing period.

Recurring subscriptions renew automatically at the end of each billing period unless cancelled before the applicable renewal date.

You are responsible for managing your subscription and cancelling it before renewal if you no longer wish to continue using the service.

A renewal charge is not automatically refundable solely because the subscription was not cancelled before the renewal date, except where applicable law provides otherwise.

If you believe a charge was made incorrectly or that you may be entitled to a refund, please contact WupHub support as soon as reasonably possible and provide sufficient information for us to identify and review the relevant transaction.

Refund requests are reviewed on a case-by-case basis and may be subject to the terms, procedures and legal obligations applicable to the payment processor or Merchant of Record used for the transaction.

Submitting a refund request does not guarantee that a refund will be approved.

For transactions processed through Paddle, Paddle acts as the Merchant of Record and is responsible for processing the transaction, applicable taxes and payment-related consumer obligations associated with that purchase.

Any refund relating to a transaction processed through Paddle must be processed through Paddle. WupHub does not independently return funds outside Paddle for those transactions.

Paddle may approve or require refunds in accordance with its own policies, contractual obligations and applicable consumer protection laws.

Approved refunds are generally returned to the original payment method. The time required for the refunded amount to appear may depend on the payment method, financial institution and payment provider.

Some WupHub features may involve usage-based charges or third-party communication services, including SMS, email delivery, WhatsApp messaging, AI usage or other communication services.

Where a usage-based service has already been consumed, transmitted, delivered or submitted to the relevant provider, the associated charge may be non-refundable except where required by applicable law or where the charge resulted from an error attributable to WupHub.

Charges billed directly to you by a third-party provider under your own provider account are governed by that provider's billing and refund policies and are not controlled by WupHub.

If you upgrade, downgrade or otherwise change your WupHub subscription, any applicable billing adjustment, credit or proration will be calculated according to the billing terms presented at the time of the change.

A subscription change does not automatically entitle you to a cash refund unless required by law or specifically stated during the plan-change process.

Where WupHub offers a free trial, promotional period, discount or other special offer, the terms displayed with that offer will apply.

If a trial automatically converts into a paid subscription, the applicable price and renewal terms will be disclosed before the paid subscription begins.

If you believe a payment is incorrect or unauthorized, please contact WupHub support before initiating a payment dispute or chargeback so that we can investigate and attempt to resolve the issue.

Where a payment is disputed, reversed or charged back, we may temporarily restrict or suspend the related paid services while the matter is investigated, to the extent permitted by applicable law.

Nothing in this section limits your right to dispute an unauthorized or unlawful transaction with your payment provider.

Some jurisdictions provide mandatory cancellation, withdrawal, refund or other consumer rights that cannot be excluded or restricted by contract.

Where such rights apply, they take precedence over any conflicting provision of this Refund Policy.

Nothing in this policy is intended to waive or restrict any right that cannot lawfully be waived or restricted.

We reserve the right to deny discretionary refund requests where we reasonably believe the request involves fraud, abuse of the service, repeated misuse of refund procedures or a material violation of our Terms of Service or Acceptable Use Policy.

This does not limit any refund or consumer right that applies under mandatory law.

We may update this Refund Policy from time to time to reflect changes to WupHub, our billing practices, payment providers or applicable legal requirements.

The most current version will be published on this page.

For billing, cancellation or refund questions, contact us at support@wuphub.com.