Anti-Spam Policy

You may send a message only when you have a valid legal basis and any consent required for that recipient, channel, content and location. Consent must be informed, freely given where required, and connected to the type of message being sent.

A prior purchase, a public profile or possession of a phone number or email address does not automatically provide permission for every message.

Purchased, rented, scraped, harvested and third-party lists without verifiable permission are prohibited. Keep records showing how and when a recipient opted in, what they were told and which sender or brand they expected to hear from.

Messages must accurately identify the business or person sending them. Subject lines, sender names, domains, offers and calls to action must not be deceptive. Where required, include valid contact or business information.

Provide a clear way to stop promotional messages and honor requests promptly. Do not require payment, account creation or unnecessary personal information to opt out. Once a person opts out, add them to the appropriate suppression list and do not re-add them without new valid consent.

Use accurate audience selection, control frequency, remove invalid recipients and investigate high block, bounce, complaint or unsubscribe rates. Follow the limits, templates, messaging windows and quality requirements of each connected provider.

Automation does not change your responsibilities. Keyword triggers, comment replies, campaigns, AI responses and follow-up sequences must respect the recipient’s intent, channel policies, consent scope and opt-out status.

We may pause or restrict sending while investigating complaints, unusual volume, poor quality signals or suspected violations. Serious or repeated violations may result in disconnection or account termination.

To report unwanted messages sent through WupHub, email support@wuphub.com. Include the sender, approximate date, channel and a copy or screenshot of the message where possible.